General terms

General terms
The goods sold through the site are described by type, quality and quantity in the same. The company is not responsible for possible differences in the colors of the purchased goods due to the specifics of the computer screens. The application for purchase of goods / goods is considered to be a written consent of the consumer regarding the type, quality and quantity of the goods / goods.

Deliveries are made to the address specified in the order or to a courier office. Upon receipt of the goods, the delivery price is paid, which is paid to the courier and is not included in the final price of the site.
The cancellation of an already placed order can be done through the contact form, by phone or by email.

Payment for the ordered goods
* Payment in cash – on site at our site.
* Payment on delivery (cash on delivery). Upon receipt of the ordered goods, you pay the amount due to the courier. It is indicated in the price of the order.
* Bank payment.

Goods that do not meet the quality requirements specified on the site and / or the accompanying certificates, instructions for use and others, insofar as such are issued for the respective product (s), as well as those that upon delivery of the consumer contain obvious shortcomings (the difference in the color shade is not considered a shortcoming and this cannot be a reason to return the goods !!!). For this purpose, upon delivery, the consumer notes on the bill of lading the presence of obvious defects and / or discrepancies in the quantity, otherwise it is considered that the quantity of goods corresponds to the ordered and the contract is fulfilled exactly.
Apart from the cases of discrepancy in the quantity of complaints regarding purchased and delivered goods, they can be made within 14 days from the date of delivery.
According to the Consumer Protection Act (CPA), the goods received by the customer, due to the nature of online trade, can be returned within 14 days after purchase (as of the date of delivery) without explicit grounds for transport at the expense of the customer. , as long as the condition of the goods is the same as at the time of delivery to the customer (including intact packaging).
If you have a complaint, you can contact us at 0898776697 or write to us by email .
If you have a problem with online shopping, you can contact
Online dispute resolution platform:

Refusal policy
We guarantee the quality of all our products. If, however, they do not meet your requirements, you have the right to cancel one or more items from the order within 14 days of receipt, contacting us by phone 0898776697 or email
Please take care of the products while they are with you, as well as when you return them to avoid damage or loss during transportation.

Please keep the following in mind when returning goods:

The refund of the amount of the rejected item (s) after confirmation by our employee that the returned product meets the criteria above is made in the form of the original method of payment, ie if you paid with a debit card, the amount is refunded with a credit transaction on the same card within 14 working days of receipt of the returned goods. In case of payment by cash on delivery or bank transfer, the amount for the returned item (s) is refunded by bank transfer to the bank account you have specified.

We do not refund items returned after the 14th day of receipt, damaged, used items or those with damaged packaging. In these cases we will return the items back at your expense.

The policy of refusal to purchase does not violate the consumer rights of the customer in cases of defective / damaged goods.

Rights and obligations of the consumer
The user has the right to view, order and receive the goods from the site under the terms and conditions specified therein.
The user has the right to be informed about the status of his order.
The consumer has the right to delivery of the ordered / ordered goods / goods to the specified delivery address after confirmation by phone.
The user is obliged to pay the price of his order according to the way announced on the site.
Every user, regardless of whether he has placed an order or not, undertakes when using the site:
* not to violate and respect the rights and freedoms of citizens according to the Constitution, the laws of the Republic of Bulgaria and the international acts to which it is a party, the rules of morality, good manners and Internet ethics;
* not to violate other people’s property or non-property, absolute or relative rights and interests, such as property rights, intellectual property rights, etc .;
* not to commit malicious acts.

Rights and obligations of Dr. Bo PetStore
It has the right, but not the obligation, to store materials and information used / placed on our server or made available to third parties by a user, and to provide them to third parties and relevant government agencies in cases where this is necessary to preserve the rights and the legitimate interests, property and security of Dr. Bo PetStore, as well as to third parties in cases of claims in connection with the violation of their rights in connection with used or disseminated information or materials, as well as in cases where the materials or information are requested by public authorities under an explicit legal provision .
Dr. Bo PetStore has the right at any time without notifying the user when the latter uses the site in violation of these terms and conditions, as well as at the discretion of Dr. Bo PetStore to terminate the user’s access to the site. Dr. Bo PetStore shall not be liable to users and third parties for damages and lost profits caused by the termination, suspension, modification or restriction of access, deletion, modification, loss, inaccuracy, inaccuracy or incompleteness of messages, materials or information transmitted, used recorded or made available through the site
The user is obliged to compensate Dr. Bo PetStore and all third parties for all damages and lost profits, including any costs and paid attorney’s fees incurred as a result of claims and / or compensation paid to third parties in connection with the website, hyperlinks, materials or information provided by the user has used, placed on our server, sent, distributed, made available to third parties or made available through Dr. Bo PetStore in violation of the law, these Terms and Conditions, good manners or internet ethics.
Dr. Bo PetStore has the right to send a weekly newsletter to users of the site if they have confirmed their desire to do so. This letter contains current promotions, new products, news for upcoming holidays, fresh gift ideas and more. Dr. Bo PetStore has no right to send this letter to users who have stated categorically that they do not wish to receive it.
Dr. Bo PetStore has the right to collect and use information about its users.
The information under the previous article can be used by Dr. Bo PetStore except in the case of explicit disagreement of the user, sent to the following email address: Dr. Bo PetStore collects and uses the information to improve the supply of goods and meet consumer needs. All purposes for which Dr. Bo PetStore will use the information, will comply with Bulgarian law, applicable international instruments, good manners and Internet ethics.
Dr. Bo PetStore guarantees its users the confidentiality of the information and personal data provided. The latter will not be used, provided or brought to the notice of third parties except in the cases and under the conditions specified in these General Terms and Conditions.
Dr. Bo PetStore has the right to install cookies on users’ computers. They are text files that are saved by the website on the user’s hard drive and allow the recovery of information about the user, identifying and allowing tracking of his actions, the websites he visits, the hyperlinks he uses, the information he uses and records, and others.

Protection of personal data. Confidentiality
According to the Personal Data Protection Act, the user has the right to access his personal data, which he has entered or have become available to Dr. Bo PetStore when using it on the site, as well as to correct this personal data.
Users who have filled in the registration form and have accepted these General Terms and Conditions expressly agree that the personal data provided by them to be processed by Dr. Bo PetStore electronically when delivering ordered goods or services.
Users provide their personal data voluntarily in order to identify them in the process of using the site and they can be stored, processed and used by Dr. Bo PetStore for the purposes of maintaining the services offered and for the purposes of advertising goods and services offered in the retail chain of stores of Dr. Bo PetStore, such as receiving newsletters, SMS messages and other news.
Dr. Bo PetStore declares that the personal data provided by the users of the site are not transferred to third parties for advertising, promotional and / or any other purposes.
Dr. Bo PetStore reserves the right to use IP addresses and other data of users to reveal their identity in cases where this is necessary on the basis of an order of a relevant public authority, duly issued, or in order to comply with legal legal procedures, or for to comply with the general conditions of the e-commerce site.

Unless explicitly stated otherwise, all notifications related to the order and delivery of goods through the site are made on the telephone numbers / contact addresses announced in a prominent place on the site, and respectively on the specified telephone numbers / contact addresses of the user – in this number and email addresses. The user can find out about the status of his order at any time from the section “My orders”. Notifications made in this way shall be deemed to have been duly received until proven otherwise.