Frequently Asked Questions


Why shop online from you?

Rich acceptance of products at extremely competitive prices. Quick delivery to the customer’s account. Comfortable and easy to use site. ОтношениеProfessional attitude to each of our clients. Free delivery of all goods for orders over BGN 50. For Sofia we offer free delivery by personal courier regardless of the value of the order.


Delivery and its value?

All deliveries worth over BGN 50. come to your door Free. For delivery below BGN 50 you will pay the amount of BGN 5.00. For Sofia we offer free delivery by personal courier regardless of the value of the order. Receiving the order from a physical store: Sofia, zh.k. Lyulin-8, 3004 N Street. All orders can be delivered within 1 to 5 days, depending on whether the products you are looking for are available in our warehouse. In the absence of an item in the company – Importer, we will notify you in a timely manner and will offer you a reasonable alternative. The ordered goods are delivered on the territory of all Bulgaria by our partners Speedy or Econt, directly to the address or office of the courier company indicated by you. If the ordering party (recipient) is not at the address at the time of delivery, the courier will leave a “notice of arrival of the shipment” at the specified address, which will indicate the telephone number for further negotiation of the time for re-delivery. It can be done within 8 days. After this period, the shipment is returned to the sender. If the buyer does not receive the goods or the delivery notice within the specified time, he must immediately inform the seller in order to take action to open the shipment or to send a replacement. The basic price of each delivery is BGN 5.00. For a small number of products for which this is specifically indicated at the time of purchase, the basic price is further increased by the delivery amount. For orders over BGN 50.00, delivery is free, except for items for which the specified additional delivery cost is in force, regardless of the amount of the order. If the buyer refuses to receive the goods he has ordered from the seller, even though the goods have arrived in good condition, the seller has the right to ask the buyer for compensation for all costs associated with delivery.


How can I pay for my order?

You have the opportunity to pay in cash, by cash on delivery of our courier, by bank transfer or on the spot – Sofia, zh.k. Lyulin-8, street 3004 N 5.

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